Shipping, Returns & Privacy


At checkout you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to completion of your order.

If you choose to expedite your shipping method, your order must be received and clear credit authorization by 10am CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

P.O. Boxes

Essick Air Products does not ship to P.O. Boxes.

Alaska or Hawaii

Essick Air Products will ship to Alaska or Hawaii. Please call 1-800-547-3888 for special freight rates.

Changing Your Order

Most orders are transmitted almost immediately to our warehouse, where it is processed very quickly and shipped out. Please see our Returns Policy for more detailed information.

Order Status

After you place your order, you'll receive emails about your order. Below are examples of emails you might receive:

  • Order Confirmation: This email tells you that we have received and are processing your order. Keep this email for your records; it contains your order number.


The following payment options are available to you on

Credit Cards:

  • Visa
  • MasterCard
  • American Express
  • Discover


1.Q: What personal information is collected through

A: When ordering or registering online, the following information is collected: customer name, email address, mailing address, phone number and credit card information.

Google, as a third-party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

2.Q: How is my personal information used?

A: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Any of the information we collect from you may be used in one of the following ways:

  • Personalize your experience

(your information helps us to better respond to your individual needs)

  • Improve our website and customer service
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • Process transactions
  • Administer a contest, promotion, survey or other site feature
  • Send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email

3.Q: How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

After a transaction, your private information (credit card numbers) will not be stored on our servers.

4.Q: Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

5.Q: Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
5800 Murray Street
Little Rock, AR 72209
United States


1.Q: What is your return policy for merchandise purchased on

A: Essick Air offers returns for all products purchased on excluding your shipping charges. A 15% restocking fee will be applied to the Essick Air return. You may return your purchase within 30 days from date of purchase for a refund.

  • Merchandise may be refunded with a receipt and must be new or unused in the box.
  • Purchase prices will be honored for all merchandise exchanges or refunds with a receipt.
  • All merchandise purchased through Essick Air that is damaged in shipping will be replaced or refunded the amount of the valued purchased. Price adjustments will be made for product not being returned in resalable condition.
  • If you need assistance in returns of a product please email us at or call 1-800-547-3888.

RMA request form

2.Q: What is your return or exchange policy for merchandise that was purchased through a retailer?

A: You are encouraged to email or call customer service at 800-547-3888 (M-F, 7am – 6pm CST) before returning product to the retailer.

3.Q: Will I be able to return merchandise that is over a year old?

A: No, unfortunately any purchases over a year old will not be eligible for a refund.

4.Q: Can I exchange my purchase for something else?

A: No, Unfortunately Essick Air does not accept online exchange requests. However, our customer service representatives will be happy to assist with your return and place a new order over the phone.

Limited Warranty

1.Q: Who should I contact about my warranty?

A: Please email or call customer service at 1-800-547-3888 (M-F) 7 am – 6pm CST.

2.Q. What documentation is required for a warranty claim?

A: Your sales receipt is required as proof of purchase for all warranty claims.

3.Q: What is covered under my limited warranty?

A: The Product is warranted against defects in workmanship and materials from date of sale on factory installed components as listed below:

The warranty does not apply to damage from accident, misuse, alterations, unauthorized repairs, unauthorized use, mishandling, unreasonable use, abuse, including failure to perform reasonable maintenance, normal wear and tear, nor to the equipment or products being improperly installed or wired or maintained in violation of the Owner’s Manual.

4.Q: If I give my unit away or sell it, does the warranty transfer with the unit?

A: Warranty applies only to the original purchaser of the product when it is purchased from Essick Air on one of our authorized retailers/dealers.

5.Q: What will void my warranty?

A: The warranty will be null and void if purchaser attempts to repair or replace any parts which are mechanical or electrical.